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Welcome to the Adobe Media Encoder feedback page. Submit feature requests and bug reports to the Media Encoder team via this UserVoice site and see what ideas or issues other users have shared. Adobe Media Encoder is used to compress audio and/or video files. Typically, when a project is rendered (, it is rather large in file size. In order to make it play back smoothly on devices without fast processors, tons of RAM, and/or to play across cellular and/or WiFi networks, they must be compressed.
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Last week: I finished a very long (127 minutes) video and queue it up in Media Encoder, for Prores and H.264 versions. The Prores one finishes fine, but for the H.264 version, AME shows me the 'file encoded with warning' checkmark. The log file says 'Could not write XMP data in output file.'
What I'm left with is a file that SAYS it's 127 minutes long, but is much smaller than the estimated file size. And when I try to play it, whatever playback software I use (VLC, quicktime, and just OSX's preview function) crashes whenever it gets to a point around 1:30:00. The really weird thing is that the failure point is at a slightly different timecode for each attempted export. If I try to import the broken H.264 file back into Premiere, Premiere freezes.
Every other sequence in the project (there are three total) exports to H.264 with no problems. I'm not running out of hard drive space. I'm using the exact same export settings I've used on this sort of project for four years.
What follows is a list of my attempts to export this video.
• Turned off 'Write XMP ID to files on Import' in Media Encoder preferences, as suggested by another forum thread I found. This gets rid of the error message, but the exported file is still broken.
• Figuring it might be a bug in Media Encoder, I tried exporting directly from Premiere. This didn't work.
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• Imported the Prores version of of the video (which works!) into Premiere, made a new sequence from that, and exported that sequence to H.264. This results in an identically broken file. This is when I started to get really fucking mystified.
• Made an entirely new project (entitled work_you_piece_of_shit.prproj), imported the Prores version into that, and exported that sequence to H.264. This results in an identically broken file.
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I'm at a loss. I've never had something break in this way. Help me, /r/Premiere, you're my only hope.
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